Frequently Asked Questions

Orders

Simply browse our products, click “Order Now,” and follow the checkout steps. You must be logged into your customer account to complete the ordering process.

If your order hasn’t been sent out for delivery yet, you can call us directly via our phone number to request changes or cancellation.

You’ll receive a confirmation email shortly after placing your order. You can also see your order under your order history under ‘Account’.

Payment

At this stage, we accept secure online payments through Stripe. All transactions are encrypted and processed securely.

No - all online orders must be paid in full at checkout for processing. This helps us prepare and deliver your order efficiently.

Customer Account

Yes - at this stage you must have an account to complete a transaction. If you don’t have a customer account, you can Create Account.

Click “Forgot Password” on the login page and follow the prompts to receive a secure reset link by email.

Yes - log in to your customer account and under ‘Account’ you can go to ‘Edit Account’ to update your information anytime.

Business Clients

Use the Business Order form on our website to submit your request. Please include quantities and any specific product requirements you desire.

Yes - eligible business clients may receive custom pricing for bulk orders. We will discuss this with you once we review your request.

Services

Yes - we provide installation and repair services. You can submit a service request through the form on our Installation and Repairs page.

Visit the ‘Installations’ or ‘Repairs’ page under our ‘Services’ section and complete the request form with the service details and your preferred timing. We’ll review your request and get in touch to confirm the next steps.
More Questions? Send us a Message.